TERMS AND CONDITIONS OF SALE
Our terms and conditions as set out below will apply to all orders you make with us. Please take your time and read these carefully before placing any order. By using this site you are agreeing to these terms and conditions.
IF YOU ARE ORDERING A 750W BIKE PLEASE PAY PARTICULAR ATTENTION TO SECTION 1.2 and 1.3 OF THESE TERMS AND CONDITIONS AND DO NOT TICK THE BOX OR PLACE YOUR ORDER UNLESS YOU AGREE AND ACCEPT ALL THE TERMS.
1.1. Using any EPAC or EBike can be dangerous and you should wear safety equipment, such as a helmet, at all times. The use of any powered vehicle could involve the risk of injury or death. You should only ever use your EPAC or EBike in a sensible way.
1.2. The 750W EBikes that we sell are not for use on the public highway. These vehicles are intended to be enjoyed on private property where it is lawful to use them. If you use vehicles which are not road legal on the public highway you are committing a criminal offence and may be subject to criminal proceedings. You must check to ensure that you will be able to use any products purchased from us in a proper and lawful manner and that you have access to facilities to do so.
1.3. 750W EBikes are not to be used on footpaths, cycle lanes or roads in the UK. It is the complete responsibility of the customer to ensure that you operate your 750W EBike within all country and local laws. The customer assumes all liability and risk associated with the use of 750W EBikes and holds Synchgo Limited and its owners free from any liability caused by their use.
2. Name of Supplier, Customer and Website Details
2.1. All references to the ‘company’, ‘us’ or ‘we’ in these terms and conditions refer to Synchgo Limited.
2.2. All references to the customer, “you” or “your” shall mean, or is referring to the person or persons purchasing or offering to purchase goods from us.
2.3. All references to the “Web Site” shall include reference to all URL’s owned by us.
3. Prices and VAT
3.1. All prices are shown in pound sterling (£)..
3.2. Our prices include VAT. However, if the rate of VAT changes between the date of the order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.
4.1. A binding contact will only have been formed by you and us when we process your order by preparing the goods to be sent out to you. Until we process your order in this way there will not be a binding contract between you and us. Any information on our Web Site does not constitute an offer by us capable of acceptance by you and your filling in details or clicking any button or icon indicating you are making an order does not, and is not intended to, constitute a binding contract between you and us.
4.2. We are pleased to accept orders by any of the following methods..
4.2.1. Online transaction (secure server); or.
4.2.2. e-mail (unsecure);.
4.2.3. telephone; and.
4.3. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Amex, Delta, Switch and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. We are unable to accept or process any credit/debit card orders without a valid card payment in the name of the registered cardholder.
4.4. If you are making payment by cheque then payment should be from a UK bank.
5. Dispatch of Your Order
5.1. All goods are subject to availability.
5.2. Items ordered will be delivered as soon as possible in accordance with the requested delivery service. All delivery charges shown are for 2 to 4 day delivery of items in stock to U.K. mainland addresses only. If you require delivery to non-U.K. mainland address charges will vary depending upon the destination. Please contact us to discuss your requirements.
5.3. We will try to ensure that delivery is made within the estimated time scales.
5.4. For products listed on our Web Site outstanding orders can be cancelled at any time. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given.
6.1. You should check your order carefully when it is delivered to you. In the event of any goods delivered by us being damaged in transit, or failing to match the items ordered by you, then you should notify us promptly. We use independent couriers in order to deliver goods to you as quickly and as efficiently as possible. We need to hear from you as soon as possible if you believe that your order has been damaged in transit so that we can investigate the matter with our couriers.
7. Returns and Exchanges
7.1. We want you to be entirely satisfied with every purchase made from us and we aim to offer you excellent quality, value and service at all times.
7.2. Returns will be accepted within 14 days from date of delivery provided that the product is unused and in its original packaging if applicable. Please contact us within this time frame if you wish to arrange a return for a full refund. Please note that any refund will not include the cost of either delivery or return shipping.
8.1. Products are sold one at a time unless otherwise stated.
8.2. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some shades of colours may vary.
8.3. From time to time it may not be possible to supply the exact items that you have ordered. If this occurs, we may provide substitute items of an equivalent quality and price to those we are unable to provide. If you choose to cancel the contract in these circumstances, we will pay the cost of returning the substitute goods.
9. Limitation of Liability
9.1. Subject to the provisions set out below if either of you or we fail to comply with these terms and conditions, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these terms and conditions.
9.2. Neither of us shall be responsible for losses that result from our failure to comply with these terms and condition including, but not limited to, losses that fall into the following categories:
9.2.1. loss of anticipated savings;
9.2.2. loss of data; or
9.2.3. any waste of time.
9.3. However, these terms and conditions shall not prevent claims for foreseeable loss of, or damage to, your physical property.
9.4. Nothing in these terms and conditions shall limit in any way our liability for:
9.4.1. death or personal injury caused by our negligence; or
9.4.2. fraud or fraudulent misrepresentation; or
9.4.3. any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
9.5. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within a reasonable time after of the date of delivery of the goods in question.
10. Force Majeure
10.1. We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer’s liability will be limited to the value of the items already supplied together with any associated delivery charges.
11. Pricing and Print Errors
11.1. It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where the goods’ correct price is less than our stated price, we will charge the lower amount when dispatching the goods to you. If the goods’ correct price is higher than the price stated on our site, we will normally either contact you for instructions before dispatching the goods, or reject the order and tell you.
12. Ownership of Goods
12.1. All items supplied to you remain our property until final payment of all sums owing in respect of those goods has been received in full by us.
13.1. Any complaint can be communicated directly to us. We will endeavour to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.
14.2. You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.
14.3. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.
14.4. We may collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with the best possible service. We may collect and store any personal data that you may volunteer whist using our services, e.g. (registration, placing an order or requesting a catalogue).
14.5. We may use the data for our own marketing purposes, including market research and to keep you up to date with any offers or information regarding our stores or direct sales channels.
14.6. The type of information that we may collect mightinclude,
14.6.1. Your title and name;
14.6.2. Known address;
14.6.3. Contact telephones numbers;
14.6.4. E-mail address; and
14.6.5. Order and Payment details.
14.7. Individuals registering their details online may do so on the understanding that they are aware of the intended purpose for the collection of data. They may be sent further information / communication via email, and post.
14.8. Our Web Site contains links to third party websites operating their own terms and conditions and privacy policies, we are not responsible for the policies of any linked third party sites.
15. We are fully committed to providing full security both through our on-line and mail order service. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that it cannot be read by third parties.
15.1. (For Netscape click the ‘security’ icon on the tool bar and check the SSL2 and SSL3 boxes. For Internet Explorer go to view, menu, find ‘Internet Options’ click on ‘Advanced’ and check the SSL2 and SSL3 boxes. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.)
16. Access to information
16.1. We will aim to always hold accurate and up to date information about you. You can gain access to information that we may hold about you by:
16.1.1. Sending an email to firstname.lastname@example.org
16.1.2. Writing to this address Unit 11 Glenmore Business Park, Blackhill Road, Holton Heath, Dorset, BH16 6NL.
16.1.3. Telephone 01202 133433
16.2. We will provide you with a readable copy of any personal data that we may hold about you, within thirty days of receipt of your request. We will require proof of your identity before releasing any data. We will provide the information at a charge of £10.00 payable with your request.
16.3. In instances where you find information that we hold about you to be inaccurate we will correct or delete it promptly.
16.4. We reserve the right to refuse to provide a copy of any personal data held, but will give reasons for our refusal.
16.6. If you are currently receiving information from us and would prefer not to, please email us at email@example.com “No further mailings” in the subject box. Please provide your invoice number and postcode, or click on the unsubscribe link placed at the bottom of all our emails to you.
18. Law and Contact Details
18.1. All contracts shall be governed by and construed in accordance with English Law.