Synch warrants to the original owner of each of its Super Monkey E-Bikes, when purchased directly from Synch, or an authorised retailer, that the product is complete and that the functional parts will be free of defects for the periods and under the terms indicated below.

Warranty

1 | A twelve (12) month or 500 life cycles, whichever comes first, for the Super Monkey battery from the date of purchase by the original owner.

Like any rechargeable battery, your Super Monkey rechargeable battery pack will experience a decrease in capacity over time as it is subjected to charge and discharge cycles.

Synch warranties that your battery pack will maintain 70% or higher capacity for at least 500 charge cycles or one year, whichever comes first.

The battery warranty does not include damage from power surges, use of an improper charger, water damage, improper maintenance, or such other misuse or normal wear.

2 | A twelve (12) month warranty for your Super Monkey motor. The motor warranty does not include damage from improper use, water damage, improper maintenance, or such other misuse or normal wear.

3 | A twenty- four (24) month, from date of delivery to the original owner for all other parts, excluding wear and tear on tires, tubes, rims, spokes, brake pads, ca- bles, chain, wheels, grips, and saddle and excludes damage from power surges, water damage, improper maintenance, or such other misuse or normal wear.

Terms and conditions of warranty

1 | The Warranty is made to the original owner only and is nontransferable. It is only effective with a valid proof of purchase consisting of the original purchase document or receipt indicating the date of purchase, the dealer’s name (if applicable) and the designation of the model.

Synch reserves the right to reject the coverage of this Warranty if the accompanying documentation of the Super Monkey components is not accurate or complete.

2 | The Warranty becomes effective from the date of original purchase and expires at the end of the applicable warranty period.

3 | This Warranty is void if the care instructions (whether provided with the sale or posted on the Synch website), and any amendments thereto, are not followed.

4 | This Warranty does not apply to rental or commercial use of the Product.

5 | This Warranty exclusively covers systems and components provided by Synch.

6 | The use of spare parts from unknown sources, for example, replacement parts from third parties is strictly prohibited.

7 | Photo and/or video will be required for warranty inspection by a Synch Customer care agent.

8 | If you purchased a bike and had it then shipped to another country or outlying island territories (ex: DOM-TOM, Netherlands Antilles), parts will only be sent to the country and mainland European territory in which the bike was originally sent.

9 | This Warranty only covers defective materials and manufacturing defects.

In the case of a warranty claim, Synch undertakes to either repair faulty system components and/or to replace such components, at the discretion of Synch.

Upon identifying a fault with a Super Monkey bike, the owner must contact the Company or a local authorised Super Monkey dealer to initiate the warranty process.

Any component to be repaired under this Warranty must be transported to the dealer at the owner’s own expense and risk, and, after the completion of such repair, must be picked up at the dealer.

Costs for repair work performed in advance by persons who have not been authorised by Synch will not be reimbursed.

In such a case, any warranty claim will cease and any remaining warranty period will be voided.

Repair work and/ or replacement of components during the warranty period does not lead to an extension and/or a new start of the warranty period.

Repair work and direct replacement during the warranty period may be performed with functionally equivalent replacement components.

This Warranty excludes any claims as to the reimbursement of property damages, downtimes, travel expenses, lost profit, or any other claims.

Synch maximum liability in connection with this Warranty is limited to the purchase price of the Product.

Quick start guide

Every wondered what all of the settings on the Super Monkey are for? Let’s show you! This video gives riders an in-depth look at the controls on the bike, offering an extended insight to get you on the road and into your journey.