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Frequently asked questions

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Accordion Content

All of our bikes are built to order and our current production lead time is 2 weeks on all Super Monkey models. We endeavour to keep a few colour variants of the 250w Super Monkey in stock for immediate dispatch, please contact us directly to confirm availability first. We are constantly working to bring forward our lead times, so please keep checking back.

This page is regularly updated but please bear in mind that the sooner you order, the sooner you will receive your bike.

All of our Super Monkey electric bikes can be fitted with a thumb throttle, please select the option when ordering. (Kindly note – fitting a throttle to the 250w motor should be for off-road use, or on private land only)

Our 250 bikes are limited to 15.5 mph and comply with UK legislation – you don’t need a licence, tax or insurance to ride one and can be ridden anywhere you would ride a normal bike.

The 750W bikes are not legal on UK roads and are strictly for off road use on private property.

Of course! Our Super Monkey bikes are designed to handle the worst of the British weather. All of the electronics are splash resistant to give you peace of mind when riding or commuting in the rain. It’s worth mentioning that we don’t recommend riding in salt water or submerging the electronics, though!

Riding an e-bike is as easy as riding a normal bike, just a lot more fun! You don’t need to worry about the hills anymore! Use the gears and peddle as you would on any bike and the motor will kick in to give you extra speed on the flat and enough power to cruise up hills effortlessly.

Yes, we can fit a thumb throttle to both our 250w and 750w bikes upon request. However, by doing so, the 250w Super Monkey will no longer meet UK road law regulations. Fitting a thumb throttle is strictly for off-road use only.

Customers are welcome to visit our site in Holton Heath, near Poole, for a test ride.

This is our production site, so please contact us to make an appointment before visiting. We will not be able to assist you without an appointment.

Demos are also available through some of our trusted stores and ambassadors. 

Take a look at our test rides page for locations.

All of our bikes come with a two year warranty on frames and forks and 1 year, no quibble warranty on the battery and motor. For full warranty information, please visit; Synch Warranty

According to UK law, e-bike riders must be 14 or older.